FAQ
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 5–10 business days depending on your location.
Do I get a tracking number?
Yes! Once your order is shipped, you’ll receive a tracking link via email so you can follow your package in real-time.
Where do you ship to?
We currently ship to the UK, EU countries, Switzerland, and the USA.
Where are your products shipped from?
Our products are shipped directly from our international fulfillment centers to ensure fast and affordable delivery.
Payment & Security
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay
Is my payment secure?
Absolutely. All payments are encrypted and securely processed via certified providers like Stripe and PayPal.
Returns & Refunds
Can I return my order?
Yes! You can return your product within 30 days of receiving it, provided it's unused and in its original packaging.
How do I start a return?
Simply email us at support@nuveque.com with your order number and reason for return. We’ll guide you through the next steps.
When will I get my refund?
Once your return is received and inspected, your refund will be processed within 5–10 business days.
Contact & Support
How can I contact you?
Our support team is here for you Monday to Friday. Just reach out to support@nuveque.com – we typically respond within 24 hours.